We strive to help you increase the efficiency of your company without risking quality. We help you source, manage and retain dedicated talent in any area while keeping quality at the forefront. We have highly qualified, Fortune 500-trained professionals for all your business needs.
Take a look at just some of the areas we cover.
Your data is your “secret sauce” and you need to keep it reliable, accurate and up-to-date. We can provide associates who can help you digitize, archive, store, manage, and retrieve your data and documents so they are always ready to serve your business.
Maintain your database with new customer/account information
Transfer and combine data from source documents into your database
Correct inconsistencies in your data
Eliminate unnecessary information to prevent redundancies
Obtain missing data for incomplete documents
Check the finished output for accuracy
Access relevant files to retrieve information when requested
Comply with your company’s procedures, systems, and data protection rules
Make your customer service truly personal. Our inbound associates will provide information and assistance about your products and services in a way that’s credible, patient, and entirely focused on what your customers need.
Connect with your customers via phone, live chat or email
Answer customer inquiries about your product/service
Learn and maintain a deep understanding of your product/service to resolve inquiries and problems
Give pricing and delivery information
Process requests and orders along with forms and applications
Know what’s causing issues and recommend the best solutions
Escalate requests and unresolved issues to the appropriate team/personnel
Process, update, and close customer accounts
Record inquiries, comments, and complaints along with the appropriate actions taken to respond to and resolve them
Up-sell/cross-sell based on your customers’ profile and needs
Provide your customers with a great sales experience
Prepare product/service reports
Secure the operational efficiency of your clients’ systems, hardware, and software. And most importantly, get your customers up and running again. Our associates will deliver knowledgable support to ensure a better user experience for your customers.
Provide technical and troubleshooting assistance through phone, email, chat or remote
Install and modify computer hardware and software
Troubleshoot, diagnose, and resolve problems related to operating systems, hardware, software, and other technical products
Record issues and actions taken to resolve those issues
Connect to your customer where and when it matters most to them. Deliver effective, targeted advertising through digital channels such as search engines, websites, social media, email, and mobile apps.
Regularly update your company website, blog, forum, social media pages, and other relevant content distribution channels with new content
Develop targeted content for your ads, articles, infographics, and other materials
Social Media Marketing
Develop, implement and manage social media strategy
Track and manage metrics and social media KPIs
Manage and oversee social media content
Monitor SEO and user engagement and suggest content optimization
Search Engine Optimization/Marketing
Increase site traffic and improve search engine ranking for your pages with keyword research and keyword-rich content
Identify our buyer persona to better target identified audiences
Ensure the content is accurate, error-free, and consistent with your brand and voice
Always optimize content for both search and social
Track and improve site performance using metrics & KPIs
Web designers and developers that can work with any technology and language to plan, create and update websites.
- Front-end, Back-end, Full-Stack, etc.
- Design, build, and maintain the look and feel of your site
- Design site navigation, user access, payment systems, and security
- Enhance the user experience with video, sound or animation elements
- Recommend and test site solutions
- Track and improve site performance with plugins
Graphics and Web Design
- Create visually compelling content for your site, social media, and other relevant content distribution channels
- Develop a design brief based on what your business needs
- Execute designs consistent with your voice and brand
- Enhance your site’s user experience with design features and elements
Don't See What You Need?
Don’t worry, we can help you create any team for your needs.