SERVICES

Our Expertise

CUSTOMER SERVICE

Make your customer service truly personal. Our inbound associates will provide information and assistance about your products and services in a way that’s credible, patient, and entirely focused on what your customers need.

  • Connect with your customers via phone, live chat or email

  • Answer customer inquiries about your product/service

  • Learn and maintain a deep understanding of your product/service to resolve inquiries and problems

  • Give pricing and delivery information

  • Process requests and orders along with forms and applications

  • Know what’s causing issues and recommend the best solutions

  • Escalate requests and unresolved issues to the appropriate team/personnel

  • Process, update, and close customer accounts

  • Record inquiries, comments, and complaints along with the appropriate actions taken to respond to and resolve them

  • Up-sell/cross-sell based on your customers’ profile and needs

  • Provide your customers with a great sales experience

  • Prepare product/service reports

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