SERVICES
Our Expertise
CUSTOMER SERVICE
Make your customer service truly personal. Our inbound associates will provide information and assistance about your products and services in a way that’s credible, patient, and entirely focused on what your customers need.
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Connect with your customers via phone, live chat or email
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Answer customer inquiries about your product/service
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Learn and maintain a deep understanding of your product/service to resolve inquiries and problems
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Give pricing and delivery information
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Process requests and orders along with forms and applications
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Know what’s causing issues and recommend the best solutions
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Escalate requests and unresolved issues to the appropriate team/personnel
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Process, update, and close customer accounts
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Record inquiries, comments, and complaints along with the appropriate actions taken to respond to and resolve them
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Up-sell/cross-sell based on your customers’ profile and needs
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Provide your customers with a great sales experience
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Prepare product/service reports