SERVICES
Customer Service
We can provide associates who can help you digitize, archive, store, manage, and retrieve your data and documents so they are always ready to serve your business..
Connect with your customers via phone, live chat or email
Answer customer inquiries about your product/service
Learn and maintain a deep understanding of your product/service to resolve inquiries and problems
Give pricing and delivery information
Process requests and orders along with forms and applications
Know what’s causing issues and recommend the best solutions
Escalate requests and unresolved issues to the appropriate team/personnel
Process, update, and close customer accounts
Record inquiries, comments, and complaints along with the appropriate actions taken to respond to and resolve them
Up-sell/cross-sell based on your customers’ profile and needs
Provide your customers with a great sales experience
Prepare product/service reports